National Institute for Automotive Service Excellence (ASE) recommend following a few key pointers to ensure that your automobile gets fixed without a glitch.When your vehicle needs repairs, you don't need a crash course in auto mechanics, but you should know how to find a reliable shop and mechanic. The Better Business Bureau and the
No matter what you drive - sports car, family sedan, pick-up, or
mini-van - when you go in for repairs or service, you want the job done right.
While many mechanics are legitimate, there are always those unscrupulous few.
Don't just drop your vehicle off at the nearest establishment and hope for
the best. BBB and ASE recommend the following tips before choosing an auto
Get familiar with your car and your local auto
servicers. Read your owner's manual to become familiar with your
vehicle and follow the manufacturer's suggested service schedule. Start shopping
for a repair facility before you need one; you can make better decisions when
you are not rushed or in a panic.
Ask around. Always
check out the mechanic and auto body shop’s BBB Business Review at bbb.org before doing business. Ask friends and
associates for recommendations; even in this high-tech era, old-fashioned word
of mouth reputation is valuable.
Scope it out. Once you
choose a repair shop, start off with a minor job; and if you are pleased, trust
them with more complicated repairs later. Look for a neat, well-organized
facility, with modern equipment in the service bays and vehicles of equal value
to your own in the parking lot. rofessionally-run establishments will have a
courteous, helpful staff. The service writer should be willing to answer all of
Before authorizing repairs, get a written
estimate for parts and labor. Tell the shop to get your permission
before making additional repairs. Ensure you receive notification by having the
service manager write a request on the bottom of the repair order. Give phone
numbers where you can be reached and, before you leave, be sure to understand
all shop policies regarding labor rates, guarantees and acceptable methods of
Get everything in writing. When you pick up
your vehicle, get an explanation of all work completed and get all guarantees in
writing. Ask that any major new parts that have been installed be pointed out to
you. Your repair bill should be itemized so that if a problem occurs later, you
can prove the item is covered by the guarantee. Ask if the shop customarily
handles your vehicle make and model. Some facilities
If you think your car could be a Lemon, contact
LINE. If your car is experiencing an issue that
you think could be a result of a failed motor vehicle warranty, check out BBB AUTO LINE, a dispute
resolution program that can help you resolve your lemon law complaint without
having to get a lawyer. Check out BBB AUTO LINE to see if
your car is included and for the next steps in filing a complaint.
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